RETURN POLICY

We take great pride in our products and hope you are happy with your purchase.  Most of our products are backed by our Hassle Free Returns guarantee and fall under our 14 day Return Policy. Please note that refunds are for the cost of the merchandise only and original shipping charges, return shipping charges and any charges incurred due to the return are not refundable.
If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you can’t receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything.
THE FOLLOWING ITEMS ARE NEVER RETURNABLE:

• Tights, fishnets, socks and stockings
• Dancewear Undergarments and intimate apparel
• Unsealed makeup and facial hair and eyelashes
• Custom made costumes or any other item custom made
• Special Order Items - including all Mascots
• Props that require special delivery
• Items not in original packaging
• Any item that has been worn, used or altered

15% RESTOCKING FEE WILL BE CHARGED FOR THE FOLLOWING REASONS:

• When items are returned outside our normal return guidelines
• When items are returned as refused packages without authorization.
• When 50% or more of the items ordered are returned

THERE ARE CERTAIN ITEMS WE CAN ONLY TAKE BACK IF THEY'RE RETURNED RETURNED IN THE ORIGINAL, UNOPENED FACTORY-SEALED PACKAGING.  THESE INCLUDE:

• Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
• CD's and DVD's
• Wigs, beards, facial hair or any other artificial hair
• Prosthetics, fangs or any other fake teeth
• Cosmetics
• Party Supplies

Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction.

How do I send back the item(s) I want to return?

Please read through our return policy to make sure your item is eligible for a refund. All returned items require a RAN (Return Authorization Number) that must be accessed within 4 days of the delivery date (day you recieved the package). To receive your RAN and initiate a return, access your order online by clicking here. Once you have the RAN, you must return the item to us through a traceable shipping method,  The item must arrive our location within 14 days of the date you recieved.
You then need to send your return through a traceable shipping method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

1. Pack all the items you are returning in a box with the packing slip and a note explaining the reason for the return.
2. Make sure you right theRETURN and the RAN (Return Authorization Number) on the outside of the box.
3. We recommend using an insured method of delivery such as UPS or FEDEX in case it is lost or damaged in transit. AVANT DESIGNS cannot be responsible for items that do not arrive.

If you no longer have a packing slip or have a question, please e-mail us.  All messages will be returned within two business days.  A packing slip or order number must be included in your return. 

All web initiated requests will receive an automatic confirmation followed by an email confirmation. If you do not receive an email confirmation the security on your computer is not allowing our email to be delivered to you. Please contact us at 1-800-218-2730  and we'll help you with your return. If you choose to call or email us about your return, please include the following information:

• Your email address
• Your order number
• A brief description of the issue
• Any item damage or shortage, if applicable

How long will it take to receive my refund?

We generally process returns within a week of receiving the product back. During busy seasons this process may take up to 4 weeks.

Can I exchange what I ordered?

No. We don't offer exchanges due to quick stock turn over so if you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. We ask that you do this because the item you want might be out of stock by the time we receive your return. All appropriate policies apply to all returned items.